Privacy Policy

1. Who we are

Bayocorp is the trading name of Bayo Corp est 1980 Ltd, a company registered in England and Wales (Company No. 12926316), with a registered address at Flat 22 Eddison Court, 253 Sussex Way, London N19 4DW.

We are the data controller for personal information collected through this website, our project enquiry forms, newsletter forms, email, WhatsApp, telephone calls, scheduled calls and trade application forms.

If you have any questions about this policy or how we handle your data, contact us at info@bayocorp.uk or call 020 3910 0001.

2. What information we collect

We collect personal information when you interact with Bayocorp through the website or our contact channels.

Information you give us directly

• Name, email address, telephone number and contact preferences
• Postcode, borough, property situation and project location
• Project type, project stage, desired start date, budget notes and project description
• Photos, plans, drawings or PDF files you upload or send to us
• Messages submitted through website forms, WhatsApp, email or telephone
• Information submitted when you schedule a call or request a consultation
• Newsletter signup details, including name, email address and consent
• Trade application details, where you apply to work with us
• Feedback, reviews or testimonials you choose to provide

Information collected automatically

• Technical information such as IP address, browser type, device type, pages visited and server logs
• Basic conversion events, such as phone clicks, WhatsApp clicks, email clicks, newsletter signup and form submission events, if analytics tools are active
• Local browser storage used to remember whether a popup has already been shown
• Cookie information where applicable, as explained in Section 8

Information from third parties

• Enquiries submitted through Bark.com, LeadConnector, GoHighLevel, Calendly or similar enquiry and booking platforms
• Reviews submitted through Google, Trustpilot, Elfsight or similar review platforms
• Information from architects, surveyors, structural engineers, fire safety consultants, managing agents or other consultants where they are involved in your project

3. How we use your information

We use the personal information we collect for the following purposes:

• Responding to enquiries - to reply to your messages and explain the next sensible step
• Project assessment - to review your project type, location, photos, drawings, stage, budget notes and timing
• Quotations and proposals - to prepare pricing, proposals, tender documents and project information
• Scheduling - to arrange calls, site visits, meetings and consultations
• Project delivery - to manage and deliver construction, refurbishment, fit-out and Higher-Risk Building (HRB) small works support
• Newsletter updates - to send renovation, fit-out, building control and compliance updates where you have subscribed
• Trade applications - to assess trade or subcontractor enquiries where you apply to work with Bayocorp
• Invoicing and payments - to issue invoices, process payments and keep accounting records
• Legal, insurance and compliance - to meet legal, tax, insurance, health and safety and regulatory obligations
• Website improvement - to understand which pages and contact options are useful, without exposing personal form data in analytics events

4. Legal basis for processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

• Contract performance - where processing is necessary to enter into or perform a contract with you
• Legitimate interests - where processing is necessary to respond to enquiries, prepare quotations, manage client relationships, protect our business and improve the website
• Legal obligation - where processing is required for tax, accounting, insurance, health and safety, building control or other legal obligations
• Consent - where you have opted in to receive newsletter or marketing updates. You may withdraw consent at any time

5. Who we share your information with

We do not sell your personal data. We may share your information with:

• Project professionals and trade specialists such as architects, surveyors, structural engineers, fire safety consultants, electricians, plumbers, Gas Safe registered engineers, National Inspection Council for Electrical Installation Contracting (NICEIC) registered engineers, suppliers and subcontractors where needed for your project
• Professional advisers such as accountants, insurers, legal advisers and finance providers where required
• Technology providers who process data on our behalf, including website hosting, GoHighLevel/LeadConnector, Calendly, email, file storage, CRM, accounting and analytics tools
• Review and lead platforms where you interact with Bayocorp through services such as Google, Trustpilot, Elfsight or Bark.com
• Authorities or regulators where required by law, such as HMRC, building control, insurers, courts or regulatory bodies

We ask service providers and project partners to handle personal data securely and only for the purposes we have agreed with them.

6. How long we keep your data

• Enquiry records where no contract follows - usually up to 24 months from the last meaningful contact, unless we need to keep them longer for a legitimate reason or you ask us to delete them sooner
• Uploaded project photos, drawings and PDFs - usually up to 24 months for enquiries, or for the life of the project plus the relevant retention period if a contract follows
• Project, contract, building control and handover records - usually up to 7 years from project completion, or longer where legal, insurance, warranty or dispute reasons require it
• Invoice and payment records - usually 7 years from the date of the transaction
• Newsletter consent records - until you unsubscribe or ask us to delete your details, subject to keeping a suppression record if needed
• Trade application records - usually up to 24 months unless we work with you or need the information for legal, safety or insurance purposes
• Website logs and local popup preferences - for short operational periods or until browser storage is cleared

7. Your rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access - to request a copy of the personal data we hold about you
• Right to rectification - to ask us to correct inaccurate or incomplete data
• Right to erasure - to ask us to delete your personal data in certain circumstances
• Right to restrict processing - to ask us to pause processing your data in certain circumstances
• Right to data portability - to request your data in a portable format where this applies
• Right to object - to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent - to withdraw newsletter or marketing consent at any time

To exercise any of these rights, contact us at info@bayocorp.uk. We will usually respond within one month. If you are not satisfied with our response, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk/make-a-complaint or by calling 0303 123 1113.

8. Cookies

Our website may use cookies and browser storage to help the site function, remember popup preferences, support forms, load embedded widgets and understand site performance.

Essential and functional storage

We use local browser storage to remember whether the newsletter popup or project discussion popup has been shown recently. This helps avoid showing the same popup too often.

Form and booking providers

Newsletter forms and enquiry forms may submit data to GoHighLevel/LeadConnector. The schedule-call page may use Calendly. These providers may process technical data needed to run the form or booking experience.

Analytics and review widgets

If analytics or tag-manager tools are active, we may track non-sensitive events such as phone clicks, WhatsApp clicks, email clicks and form submissions. We do not intentionally send personal form data to analytics events. Review widgets, such as Elfsight, may set their own cookies or tracking technologies.

You can control cookies through your browser settings. Some features may not work properly if cookies or local storage are blocked.

9. Data security

We take reasonable technical and organisational measures to protect personal data against accidental loss, misuse, unauthorised access, alteration or disclosure. These include access controls, secure hosting, careful handling of uploaded files and using reputable software providers.

No website or email system can be guaranteed to be completely secure. Please avoid sending highly sensitive information unless it is necessary for your project.

10. Transfers outside the UK

Some technology providers may store or process information outside the UK. Where this happens, we expect appropriate safeguards to be used, such as adequacy regulations, approved contractual terms or equivalent protections required by UK data protection law.

11. Children's privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at info@bayocorp.uk and we will review it promptly.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact us

For any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data:

• Email: info@bayocorp.uk
• Phone: 020 3910 0001
• Post: Bayo Corp est 1980 Ltd, Flat 22 Eddison Court, 253 Sussex Way, London N19 4DW