Privacy Policy

1. Who We Are

Bayocorp is the trading name of Bayo Corp est 1980 Ltd, a company registered in England and Wales (Company No. 12926316), with a registered address at Flat 22 Eddison Court, 253 Sussex Way, London N19 4DW.

We are the data controller for personal information collected through this website (bayocorp.uk), our enquiry forms, email correspondence, WhatsApp messages, and telephone calls.

If you have any questions about this policy or how we handle your data, contact us at: info@bayocorp.uk or call 020 3910 0001.

2. What Information We Collect

We collect personal information when you interact with us through any of the following channels:

Information you give us directly

• Your name and contact details (phone number, email address, postal address)
• Details of your property and proposed works
• Photos or drawings you send us
• Messages and enquiries submitted via our website forms, WhatsApp, or email
• Information you provide when booking a call or scheduling an appointment
• Feedback and reviews you provide about our services

Information collected automatically

• Technical data when you visit our website, including your IP address, browser type, and pages visited (via standard web server logs)
• Information from cookies where applicable (see Section 8 below)

Information from third parties

• Enquiries submitted through Bark.com or other lead generation platforms
• Reviews submitted through Google, Trustpilot or similar review platforms

3. How We Use Your Information

We use the personal information we collect for the following purposes:

• Responding to enquiries - to reply to your messages and provide information about our services
• Project delivery - to manage and deliver construction and refurbishment projects you have engaged us for
• Quotations and proposals - to prepare and submit pricing, proposals and tender documents
• Scheduling - to arrange site visits, calls and meetings
• Invoicing and payments - to issue invoices and process payments for completed works
• Legal compliance - to comply with our legal and regulatory obligations
• Service improvement - to improve how we deliver our services based on client feedback

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases for processing your personal data:

• Contract performance - where processing is necessary to enter into or perform a contract with you (e.g. delivering a project you have engaged us for)
• Legitimate interests - where processing is necessary for our legitimate business interests, such as responding to enquiries, preparing quotations, and managing client relationships, provided those interests are not overridden by your rights
• Legal obligation - where processing is required to comply with a legal obligation (e.g. tax records, insurance requirements)
• Consent - where you have given clear consent for us to contact you for marketing purposes (you may withdraw consent at any time)

5. Who We Share Your Information With

We do not sell your personal data. We may share your information with:

• Trusted subcontractors and trade specialists engaged on your specific project (e.g. electricians, structural engineers) - only to the extent necessary to deliver your project
• Professional advisers such as accountants or legal advisers, where required
• Technology providers who process data on our behalf under appropriate data processing agreements - including our CRM system (Daylite), scheduling tools (LeadConnector/HighLevel), and accounting software
• Government authorities or regulators where required by law (e.g. HMRC)

We require all third parties to handle your data with the same level of care and security as we do.

6. How Long We Keep Your Data

• Enquiry records (no contract) - 12 months from last contact, unless you ask us to delete sooner
• Project and contract records - 7 years from project completion, in line with HMRC requirements and standard limitation periods
• Invoice and payment records - 7 years from the date of the transaction
• Marketing consent records - until you withdraw consent or ask us to delete

7. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

• Right of access - to request a copy of the personal data we hold about you
• Right to rectification - to ask us to correct inaccurate or incomplete data
• Right to erasure - to ask us to delete your personal data in certain circumstances
• Right to restrict processing - to ask us to pause processing your data in certain circumstances
• Right to data portability - to request your data in a portable format
• Right to object - to object to processing based on legitimate interests or for direct marketing
• Right to withdraw consent - to withdraw any marketing consent at any time

To exercise any of these rights, contact us at info@bayocorp.uk. We will respond within 30 days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

8. Cookies

Our website uses cookies to function correctly and to improve your experience. Cookies are small text files placed on your device when you visit a website.

Essential cookies

These are necessary for the website to function. They cannot be switched off. They include cookies set by our enquiry form and booking widget providers.

Analytics cookies

If we use web analytics tools in future, we will update this policy and request your consent before any analytics cookies are placed.

Third-party cookies

Our embedded widgets (Google Reviews via Elfsight, booking calendar via LeadConnector) may set their own cookies. Please refer to those providers' own privacy policies for details.

9. Data Security

We take reasonable technical and organisational measures to protect your personal data against accidental loss, unauthorised access, alteration, or disclosure. These include secure email practices, access controls on our systems, and using reputable, UK/EU GDPR-compliant software providers.

Where we share data with third parties, we ensure appropriate contractual protections are in place.

10. Transfers Outside the UK

Some of our technology providers (including CRM and scheduling tools) may store or process data outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses or transfers to countries with an adequacy decision, in line with UK GDPR requirements.

11. Children's Privacy

Our services are not directed at children under 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us at info@bayocorp.uk and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

For any questions, concerns or requests relating to this Privacy Policy or how we handle your personal data:

• Email: info@bayocorp.uk
• Phone: 020 3910 0001
• Post: Bayo Corp est 1980 Ltd, Flat 22 Eddison Court, 253 Sussex Way, London N19 4DW